| 1. How do I put together my reusable balloon cluster kit? |
Your cluster kit instructions should be in your box. However here is a link to our you tube video instruction https//.youtube.com/channel/UCK86PcvZPQM2ApDCseQTigw |
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| 2. What is the return address to send items back? |
All items being returned must be authorized and are subject to a 15% return fee. Please call or email to receive your return form. 877-324-2590 Autodealersupplies.com |
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| 3. How will my shipment be sent? |
At Autodealersupplies we use all types of shipping. We strive for accuracy as well as keeping shipping costs down for everyone. Your package may be delivered bu UPS, Fedex or USPS |
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| 4. When will my order arrive? |
At Autodealersupplies we have many factories. If the item is available we ship from the closet factory to your shipping address. All items should arrive in 3-5 business days. |
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| 5. Will everything come in one package? |
Our site lists approximately 2500 products so you may have multiple packages or deliveries. All should arrive in 3-5 business days..except during the Holiday season. |
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| 6. Is there a proof cost for custom items? |
If an order is placed there is no proof charge. If a proof is made an an order is cancelled, there may be a proof charge.
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| 7. Is there a restock charge for new returned items? |
Yes..but only for new returned items ..not defective merchandise. The fee is 15% of the cost of the item. Shipping is nonrefundable for items just not wanted, Many items are drop shipped from factories that charge us a restock fee, and as a |
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| 8. Is there a minimum order? |
No |
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| 9. When will you ship my order? |
Orders received by 6:00 pm eastern time will be shipped out the next business day. |
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